General Terms and Conditions (GTC) and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts concluded with us as the provider (GreenLife GmbH) via the website https://devshop.greenlife.de/. Unless otherwise agreed, the inclusion of any terms and conditions used by you is hereby expressly rejected.

(2) A consumer within the meaning of these provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is any natural or legal person, or a partnership with legal capacity, acting in the exercise of their independent professional or commercial activity when entering into a legal transaction.

§ 2 Accessibility

(1) In accordance with Section 14 (1) No. 2 in conjunction with Annex 3 No. 1 of the German Accessibility Strengthening Act (BFSG), we provide information on how our website and electronic commerce services comply with the accessibility requirements of the applicable ordinance (BFSGV). This information is available via a separately designated button on our website (e.g. “Accessibility Statement” or similar) and includes, in particular:

• A description of the applicable accessibility requirements;
• A general description of the service in an accessible format;
• Descriptions and explanations necessary to understand how the service is provided;
• A description of how the service complies with the applicable accessibility requirements.

(2) Contact details of the responsible market surveillance authority:

MLBF (currently being established)
c/o Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt
Postfach 39 11 55
39135 Magdeburg
Germany
Phone: +49 391 567-4530
E-mail: MLBF@ms.sachsen-anhalt.de

(3) We may use artificial intelligence (AI) and specialized tools to implement accessibility requirements on our website. These measures are intended to support a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological impairments. Further details can be found via the accessibility information referenced above.

(4) Our website and electronic commerce services are considered accessible if they can be found, accessed, and used by persons with disabilities in the usual manner, without particular difficulty and generally without assistance.

(5) Accessibility measures include, for example:

• Clearly legible font sizes and sufficient colour contrast;
• Navigation via mouse and keyboard;
• Alternative text for images;
• Subtitles and audio descriptions for videos (where applicable);
• Easy-to-read and understandable language;
• Compatibility with common screen readers;
• Adjustable display options for smartphones, tablets, desktop computers, and other devices.

§ 3 Conclusion of Contract

(1) The subject matter of the contract is the sale of goods.

(2) By listing a product on our website, we make a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the product description.

(3) The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are placed in the shopping cart. You may access the shopping cart at any time via the corresponding button in the navigation bar and make changes there.

After clicking the button “Checkout”, “Proceed to Order” (or a similar designation) and entering your personal data as well as payment and shipping information, you will be shown an order summary containing all order details.

If you use an instant payment method (e.g. PayPal Express, PayPal Plus, PayPal Checkout, Amazon Pay, Sofort), you will either be directed to the order summary page in our online shop or redirected to the website of the payment service provider.

If you are redirected to the respective payment provider, you will make the necessary selections and enter your data there. Afterward, you will be shown an order summary either on the payment provider’s website or after being redirected back to our online shop.

Before submitting your order, you have the opportunity to review, amend, or cancel the order using the browser’s “Back” function or other available options.

By submitting the order via the corresponding button (“Order with obligation to pay”, “Buy”, “Buy now”, “Place paid order”, “Pay”, “Pay now”, or a similar designation), you legally accept our offer, thereby concluding the contract.

(4) Requests for quotations submitted by you are non-binding. We will provide you with a binding offer in text form (e.g. by e-mail), which you may accept within 5 days unless a different period is specified in the offer.

(5) Order processing and the transmission of all information required for contract conclusion are carried out partly by automated e-mail. You must therefore ensure that the e-mail address you have provided is correct, that receipt of e-mails is technically possible, and that messages are not blocked by spam filters.

§ 4 Individually Customized Goods

(1) You shall provide us with all information, texts, or files required for the customization of goods via the online ordering system or by e-mail without undue delay after conclusion of the contract. Any specifications regarding file formats must be observed.

(2) You undertake not to transmit any data whose content infringes third-party rights (in particular copyrights, name rights, trademark rights) or violates applicable laws. You expressly indemnify us against all claims asserted by third parties in this regard, including the costs of any necessary legal representation.

(3) We do not verify the accuracy of the transmitted data and therefore assume no liability for errors.

§ 5 Special Provisions Regarding Payment Methods

(1) Payment via “PayPal” / “PayPal Checkout”

If you select a payment method offered through PayPal or PayPal Checkout, payment processing will be carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”).

The individual payment methods available through PayPal are displayed on our website and during the ordering process. PayPal may use additional payment service providers to process payments. Where special payment terms apply, you will be informed separately. Further information about PayPal can be found at:

https://www.paypal.com/de/webapps/mpp/ua/legalhub-full

§ 6 Right of Retention and Retention of Title

(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.

(2) The goods shall remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following shall additionally apply:

a) We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. Prior to the transfer of ownership, pledging or assignment of the reserved goods as security is not permitted.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale in the amount of the invoice value. We accept the assignment. You remain authorized to collect the claim. However, if you fail to meet your payment obligations properly, we reserve the right to collect the claim ourselves.

c) In the event of combination or processing of the reserved goods, we shall acquire co-ownership of the new item in proportion to the invoice value of the reserved goods relative to the other processed items at the time of processing.

d) We undertake to release securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the secured claim by more than 10%. The selection of securities to be released shall be at our discretion.

§ 7 Warranty

(1) The statutory warranty rights shall apply.

(2) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so shall not affect your statutory warranty rights.

(3) If a characteristic of the goods deviates from the objective requirements, such deviation shall only be deemed agreed if you were informed thereof prior to submitting your contractual declaration and the deviation was expressly agreed between the contracting parties.

(4) If you are an entrepreneur, the following shall apply in deviation from the statutory warranty provisions:

a) Only our own specifications and the manufacturer's product description shall be deemed agreed characteristics of the goods. Other advertising, public statements, or representations made by the manufacturer shall not form part of the agreed quality.

b) In the event of defects, we shall provide warranty service at our discretion either by repair or replacement. If the remedy fails, you may demand a reduction in price or withdraw from the contract. A remedy shall be deemed to have failed after the second unsuccessful attempt unless the nature of the goods, the defect, or other circumstances indicate otherwise. In the event of repair, we are not required to bear additional costs arising from transporting the goods to a location other than the place of performance if such transport does not correspond to the intended use of the goods.

c) The warranty period shall be one year from delivery of the goods. This limitation shall not apply:

• to damages attributable to us resulting from injury to life, body, or health, or to other damages caused intentionally or by gross negligence;
• where we have fraudulently concealed a defect or assumed a guarantee for the quality of the goods;
• to goods that have been used for a building in accordance with their customary purpose and have caused the defectiveness of the building;
• to statutory recourse claims that you may have against us in connection with warranty rights.

§ 8 Choice of Law, Place of Performance, Jurisdiction

(1) German law shall apply. For consumers, this choice of law shall only apply insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence.

(2) The place of performance for all services arising from our business relationship and the place of jurisdiction shall be our registered office, provided that you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your place of residence or habitual residence is unknown at the time legal proceedings are commenced. This shall not affect the right to bring proceedings before another court having jurisdiction under applicable law.

(3) The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall expressly not apply.

§ 9 Protection of Minors

(1) When selling goods subject to the provisions of youth protection laws, we only enter into contractual relationships with customers who have reached the legally required minimum age. Existing age restrictions are indicated in the respective product description.

(2) By submitting your order, you confirm that you have reached the legally required minimum age and that the information you have provided regarding your name and address is correct. You are obliged to ensure that only you or persons authorized by you to receive the delivery who have reached the legally required minimum age may accept the goods.

(3) Where we are legally obliged to carry out an age verification, we instruct the logistics service provider to hand over the delivery only to persons who have reached the legally required minimum age and, in cases of doubt, to request proof of age by means of an official identification document.

(4) If a product description states that you must be at least 18 years of age to purchase the goods, the provisions above shall apply with the requirement of legal adulthood instead of the statutory minimum age.